Resume
Michael Melchor
4406 Leaf Cir | Sellersburg, IN 47172 | mmelchor@iu.edu | (812) 406-3911
Multimedia and communications storyteller, innovator, and problem solver. Decades of experience in website design, social media and content creation.
EDUCATION
Indiana University Southeast
New Albany, IN
May 2025
Master's in Interdisciplinary Studies, Concentration: Digital Media
Indiana University Southeast
New Albany, IN
May 2018
Bachelor's of Science, Multimedia Journalism
GPA: 3.9
Daytona State College
Daytona Beach, FL
May 2010
Associate of Arts, Journalism
GPA: 3.0
EXPERIENCE
YUM BRANDS / PIZZA HUT CONNECT
SERVICE DESK TRAINING SPECIALIST
06/15 – Present
· Developing and executing training programs for all new hires on the Pizza Hut Service Desk (IT Help Desk) from March of 2018 to current day
· Maintain and Manage Service Now Knowledge Base with current information for team reference as well as Service Now reports to track trending issues
· Maintained customer service and KPIs while fielding calls from Pizza Hut stores regarding technical issues
GRINDHOUSE PRO WRESTLING
DIGITAL MEDIA MANAGER
01/22 – Present
· Planning, executing and managing communications strategies, campaigns, and content for Grindhouse Pro Wrestling across all digital and social media platforms
· Redesigned and relaunched the Grindhouse Pro Wrestling website
· Content creator, editor and planning for talent and company personnel in regards to storytelling and content development
GLADIATOR SPORTS NETWORK / OHIO VALLEY WRESTLING
DIGITAL MEDIA MANAGER
05/19 TO 01/23
· Planned, executed and managed communications strategies, campaigns, and content for Ohio Valley Wrestling, Gladiator Sports Network and the Al Snow Wrestling Academy across all digital and social media platforms
· Designed, implemented, and managed the Ohio Valley Wrestling, Gladiator Sports Network and the Al Snow Wrestling Academy websites
· Became the first Social Media Marketing Instructor at the Al Snow Wrestling Academy, the only accredited pro wrestling trade school in the world
GREATER CLARK EDUCATION FOUNDATION
COMMUNICATION STRATEGIST / CONTENT DEVELOPER
09/16 TO 03/20
· Planned, executed and managed communications strategies and campaigns for fundraising events, donation drives and community events
· Increased traffic and engagement across social platforms, translating to web traffic and donations
· Updated website design and converting application forms for grants and scholarships to electronic versions
ACCOMPLISHMENTS
· Founder of IU Southeast Chapter of PRSSA (Public Relations Student Society of America)
o Researched admission requirements and finalized all steps
· Inaugural Music Director of IUS Horizon radio station, Horizon Radio
o Responsible for cataloging and organization of Horizon Radio’s music library
Resume available for download at this link.